> For the complete documentation index, see [llms.txt](https://learn.islash.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://learn.islash.io/whatsapp-messaging-strategy/boost-communication-with-message-templates/message-template-undeliverable-reasons-and-solutions.md).

# Message Template Undeliverable: Reasons and Solutions

:arrow\_forward: [Chinese Version](/zh/whatsapp-marketing/xun-xi-yang-ban-wu-fa-song-da-de-yuan-yin-yu-jie-jue-fang-an.md)

When a[ WhatsApp Message Template](/whatsapp-messaging-strategy/boost-communication-with-message-templates/marketing-potentials.md) is undelivered ⚠️, it means the message fails to reach its intended recipient, leading to gaps in communication, whether it’s an authentication code, an important update, or a promotional message.

<div data-with-frame="true"><figure><img src="/files/ajVVJYMOYaye30I3XHsm" alt=""><figcaption><p>Message Undelivered Button on iSlash</p></figcaption></figure></div>

## Common Reasons for Undelivered Messages and Solutions

<table><thead><tr><th width="121">Error Code</th><th>Description</th><th>Possible Reasons &#x26; Solutions</th></tr></thead><tbody><tr><td>130472</td><td>User's number is part of an experiment</td><td>Please refer to the <a href="https://developers.facebook.com/docs/whatsapp/cloud-api/support/error-codes/#other-errors">META developer documentation</a> for more details.</td></tr><tr><td>131000</td><td>Something went wrong</td><td>Please refer to the <a href="https://developers.facebook.com/docs/whatsapp/cloud-api/support/error-codes/#other-errors">META developer documentation</a> for more details.</td></tr><tr><td>131021</td><td>Recipient cannot be sender</td><td>Please refer to the <a href="https://developers.facebook.com/docs/whatsapp/cloud-api/support/error-codes/#other-errors">META developer documentation</a> for more details.</td></tr><tr><td>131026</td><td>Message Undeliverable</td><td>Please refer to the <a href="https://developers.facebook.com/docs/whatsapp/cloud-api/support/error-codes/#other-errors">META developer documentation</a> for more details.</td></tr><tr><td>131031</td><td>Account has been locked</td><td>Please refer to the <a href="https://developers.facebook.com/docs/whatsapp/cloud-api/support/error-codes/#other-errors">META developer documentation</a> for more details.</td></tr><tr><td>131037</td><td>WhatsApp provided number needs display name approval before message can be sent.</td><td>Please refer to the <a href="https://developers.facebook.com/docs/whatsapp/cloud-api/support/error-codes/#other-errors">META developer documentation</a> for more details.</td></tr><tr><td>131047</td><td>More than 24 hours have passed since the recipient last replied to the sender number.</td><td>Please refer to the <a href="https://developers.facebook.com/docs/whatsapp/cloud-api/support/error-codes/#other-errors">META developer documentation</a> for more details.</td></tr><tr><td>131048</td><td>Spam rate limit hit</td><td>Please refer to the <a href="https://developers.facebook.com/docs/whatsapp/cloud-api/support/error-codes/#other-errors">META developer documentation</a> for more details.</td></tr><tr><td>131049</td><td>This message was not delivered to maintain healthy ecosystem engagement.</td><td>Please refer to the <a href="https://developers.facebook.com/docs/whatsapp/cloud-api/support/error-codes/#other-errors">META developer documentation</a> for more details.</td></tr><tr><td>131050</td><td>User has stopped reciept of marketing messages.</td><td>Please refer to the <a href="https://developers.facebook.com/docs/whatsapp/cloud-api/support/error-codes/#other-errors">META developer documentation</a> for more details.</td></tr><tr><td>131051</td><td>Unsupported message type</td><td>Please refer to the <a href="https://developers.facebook.com/docs/whatsapp/cloud-api/support/error-codes/#other-errors">META developer documentation</a> for more details.</td></tr><tr><td>131052</td><td>Media download error</td><td>Please refer to the <a href="https://developers.facebook.com/docs/whatsapp/cloud-api/support/error-codes/#other-errors">META developer documentation</a> for more details.</td></tr><tr><td>131053</td><td>Media upload error</td><td>Please refer to the <a href="https://developers.facebook.com/docs/whatsapp/cloud-api/support/error-codes/#other-errors">META developer documentation</a> for more details.</td></tr><tr><td>132001</td><td>Template does not exist</td><td>Please refer to the <a href="https://developers.facebook.com/docs/whatsapp/cloud-api/support/error-codes/#other-errors">META developer documentation</a> for more details.</td></tr><tr><td>132015</td><td>Template is paused (due to low quality).</td><td>Please refer to the <a href="https://developers.facebook.com/docs/whatsapp/cloud-api/support/error-codes/#other-errors">META developer documentation</a> for more details.</td></tr><tr><td>132016</td><td>Template is Disabled.</td><td>Please refer to the <a href="https://developers.facebook.com/docs/whatsapp/cloud-api/support/error-codes/#other-errors">META developer documentation</a> for more details.</td></tr><tr><td>132068</td><td>Flow is in blocked state.</td><td>Please refer to the <a href="https://developers.facebook.com/docs/whatsapp/cloud-api/support/error-codes/#other-errors">META developer documentation</a> for more details.</td></tr></tbody></table>

***

For more information about Cloud API error codes, please refer to the [official documents](mailto:undefined).