Supported Media Types and File Sizes on iSlash [2024 Updates]

Supported Media Types & Allowed File Sizes

Here's a breakdown of the supported formats and the maximum allowed sized for each media type:

Media Type	Supported Format	Maximum File Size
Audio	audio/aac, audio/mp4, audio/amr, audio/mpeg, audio/ogg; codecs=opus Note: Only opus codecs, base Audio/OGG type is not supported.	16 MB
Document	text/plain, application/pdf, application/vnd.ms-powerpoint, application/msword, application/vnd.ms-excel, application/vnd.openxmlformats-officedocument.wordprocessingml.document, application/vnd.openxmlformats-officedocument.presentationml.presentation, application/vnd.openxmlformats-officedocument.spreadsheetml.sheet	100 MB
Image	image/jpeg, image/png Images must be 8-bit, RGB or RGBA	5 MB
Sticker	image/webp	Static Sticker: 100 KB Animated Sticker: 500KB (512 x 512 pixels)
Video	video/mp4, video/3gpp Only H.264 video codec and AAC audio codec is supported. We support videos with single audio stream or no audio stream.	16 MB

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Media content is utilized across all sections of iSlash, including Chatbots, Message Templates, and Reply Material.

At iSlash, we aim to help you leverage these features to enhance customer engagement and build strong relationships.

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