iSlash AI Knowledge Base [2024 Updates]
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In today's fast-paced digital environment, businesses need to leverage advanced technologies to meet customer expectations and enhance support efficiency. iSlash AI stands out with its innovative AI Smart Reply feature, which uses an extensive internal knowledge base to suggest accurate and timely replies. By simply uploading relevant documents, businesses can empower iSlash AI to provide precise and contextually relevant responses, significantly improving the customer support experience.
The iSlash AI Assistant is a powerful tool designed to supercharged customer service by embedding your company's knowledge into a dynamic assistant. These documents can include PDFs such as guides, policy documents, product details, and more. By analyzing and understanding the content of these documents, iSlash AI can generate accurate replies to customer queries.
This capability eliminates the need for manually inputting past customer interactions or other traditional data sources, streamlining the setup process and ensuring that the AI can quickly become an effective support toolβ.
The AI-suggested replies feature automates routine responses, allowing support agents to focus on more complex and nuanced customer issues. This automation not only increases the efficiency of the support team but also reduces response times, leading to higher customer satisfaction.
The AI's learning capability ensures that it continually improves its suggestions based on the content of the uploaded documents and feedback from actual interactionsβ.
iSlash AI excels in providing personalized responses by analyzing the specific context of each customer query and the relevant documents in its knowledge base. This ensures that the replies are not only accurate but also tailored to the customer's needs.
By leveraging detailed and specific information from the uploaded documents, iSlash AI can offer more relevant and helpful support, fostering stronger customer relationshipsβ.
To illustrate the capabilities of iSlash AI, consider a scenario where a company provides first aid kits and related products. By uploading their product manuals, first aid instructions, and safety guidelines into the iSlash AI knowledge base, the company can enable the AI to suggest precise replies to customer queries.
For instance, if a customer asks, "What should I do in case of a severe cut?" iSlash AI can provide a detailed response based on the uploaded first aid documents:
Assess the Situation: Ensure the environment is safe for both the injured person and the responder.
Apply Pressure: Use a clean cloth or bandage to apply firm pressure to the wound to stop the bleeding.
Elevate the Wound: If possible, raise the injured area above the level of the heart to reduce blood flow.
Clean the Wound: Once the bleeding is under control, gently clean the wound with water and mild soap.
Bandage the Wound: Apply a sterile bandage or dressing to protect the wound and prevent infection.
Seek Medical Attention: If the cut is deep, won't stop bleeding, or shows signs of infection, seek professional medical help immediately.
This example demonstrates how iSlash AI can leverage its knowledge base to provide detailed and accurate support, enhancing customer trust and satisfaction. Try iSlash AI Assistant here.
Prepare all information about the company in PDF documents. Include company introduction, product features, pricing information, privacy policy, frequently asked questions and any other information that can be publicly disclosed.
Go to "Setting" > "Knowledge Base" > "Create Knowledge Base"
Fill in the name for the knowledge base, then choose Embedding Model.
To use ChatGPT 3.5/4o, choose Text Embedding ADA 002 (OpenAI) ;
To use Gemini 1.5 Flash, choose Embedding 001 (Gemini).
Then click "Save".
Now you can upload the PDF documents, once finished uploading the documents, proceed clicking "Start Training".
Your Knowledge Base is ready once the status turned from "Training" to "Completed".
Got to "Chatbot", hover to "AI Assistant" icon, drag and release the icon to create AI Assistant.
First, choose an AI Model.
Please use ChatGPT 3.5/4o, if you have chosen Text Embedding ADA 002 as embedding model; On the other hand, please use Gemini 1.5 Flash, if you have chosen Embedding 001 (Gemini).
Next, at the drop down list, choose the Knowledge Base that you have trained. Then, just like when prompting ChatGPT, under "System Prompt", you can define the identity of your AI Assistant. For example, "You are Ambassador of iSlash AI. You will assist in customer enquiries."
You can also limit what the AI can answer, what should be ignored, what language should the AI reply in, etc.
"Error Message"
It is for when the AI Assistant failed to response, this will be the message for user. We recommend that you use this message to guide user to another chatbot, but providing a button with jump bot keyword, for instance "Customer Service"(provided that you have created a chatbot with "Customer Service" as triggering keyword).
To enable jumping to another chatbot, please tick "Send Error Message with Button".
"Must Answer Based on Knowledge Base" is enabled by default.
Next, when enabling "With Chat History", the AI Assistant will respond with improved accuracy. Note that the token usage will increase. Click "Update" to save your setting.
Finally, connect the AI Assistant feature to your chatbot.
AI Assistant Entry Points
Once you have done the steps in "(B) Deploy Knowledge Base in Chatbot", you have successfully added an entry point to your AI Assistant.
Alternatively, you can opt for a direct entry to your AI Assistant by simply adding the AI Assistant feature to an empty chatbot.
When added "Selected Keywords", you can generate WhatsApp direct link and QR code as entry points.
Meet iSlash AI Assistant and experience for yourself!
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