WhatsApp Official API Integration

Easily connect your business to WhatsApp using our official API integration!

WhatsApp is one of the most widely used communication tools for businesses.

With iSlash AI, you can integrate WhatsApp Official API seamlessly into your workflow, enabling better customer engagement and faster response times.

Follow this step-by-step guide to connect your WhatsApp Business Account with iSlash AI!

Official WhatsApp API Number Integration

WhatsApp Business API does not have a user interface so you'll need to connect it to a messaging software like iSlash. Follow this step-by-step guide to set it up quickly and seamlessly.

You'll need two things to start:

A Phone Number and it shouldn't be used by other WhatsApp Services.

Click here to check if your phone number has registered with any WhatsApp services.

If the phone number has registered with WhatsApp Personal or WhatsApp Business, please use "Change Phone Number" to migrate your account info, groups and setting from your current phone number to a new phone number.

backing up your chat history on your mobile device/iCloud/Google Drive before you delete your account.

You must the Facebook page Full Control Admin or owner. You can check your role here.

This channel is configured by iSlash onboarding team when you subscribe the service.
Prior to the integration sync date, please send Business Manager (with Full Control) invitation to [email protected]

Step-by-Step Guide

1. Log In to Your iSlash Account

Begin by logging in to your iSlash AI account using your credentials. Once logged in, navigate to the Settings tab.

2. Add a New Channel

2.1 Navigate to Settings > Channel.

2.2 Click on the “+” button to create a new channel.

2.3 Assign a unique name to your channel and select the appropriate time zone for your business.

2.4 Under the Platform section, choose WhatsApp Official API.

2.5 Enter Your WhatsApp API Number in the provided field.

2.6 Click the Save button to confirm your settings.

2.7 Once you have completed the above steps, contact our onboarding team to assist you in obtaining the verification code required to verify your number.

Make sure to use a phone number that has NOT been previously associated with other WhatsApp services. This number should be exclusively dedicated to the WhatsApp Business Platform (API).

3. Integrate WhatsApp API with Facebook

After saving your channel settings, a blue button labelled “Continue with Facebook” will appear.

3.1 Click "Continue with Facebook"

3.2 You will be redirected to the Meta page. Click “Continue as” and then “Get Started”.

3.3 Fill in your Business Information, create a new WhatsApp Business Account (both).

Note: Enter a valid business website, as Facebook uses the website information to check compliance with WhatsApp's Commerce Policy.

3.4 Enter the Account Name and Display Name.

WhatsApp Business Account Name: Internal Reference in your business account
WhatsApp Business Display Name: is the name what your customer will see.
Category: Select the category that best describe your business.

3.5 Verify your WhatsApp Business number.

Choose either text message or phone call for verification.
If you choose text message, you will receive a verification code via SMS. If you choose a phone call, you will receive a call with the code.

Ensure the phone number you register for the WhatsApp Business API can receive both SMS and phone calls.

3.6 Enter the verification code and click Next.

3.6 On the next page, click Continue and then Finish to complete the setup.

4. Finalize Setup in iSlash Platform

Return to the iSlash platform and click Save again.

To ensure everything is working correctly, test the integration by using another phone number to send a message and verify the reply.

Additional Note

If you encounter this message while setting up WhatsApp API, you can click 'Learn more' for instructions on how to migrate an existing WhatsApp number to a new phone number.

Hope this article helps you!

Last updated 7 months ago