Building Your WhatsApp Chatbot in Minutes [2024 Updates]
Looking for an interactive chatbot builder?
iSlash has got you covered!
Our chatbot runs differently 24/7 under different customized scenarios among all your social channels in an unified way.
Before delving into the creation process, it's essential to understand what WhatsApp API and WhatsApp Chatbot are and how they can benefit your business.
WhatsApp Chatbots
A WhatsApp chatbot is an AI tool that automates conversations on the WhatsApp platform. It responds to user queries, performs tasks, and provides personalized experiences, helping businesses enhance customer engagement and streamline communication.
iSlash and its Chatbots
iSlash specializes in automation solutions that streamline your operations and drive business growth. Our easy-to-use tools and intelligent automation capabilities are designed to save you time, effort, and resources, empowering you to focus on what matters most.
WhatsApp Chatbots: Essential Benefits for Businesses
Enhance Customer Service Efficiency: Automatically address common inquiries, reducing wait times.
24/7 Availability: Provide support anytime, anywhere, without being restricted by business hours.
Cost Savings: Reduce the need for manual customer service, lowering operational expenses.
Improve Customer Satisfaction: Offer immediate responses to enhance user experience.
Personalized Service: Tailor recommendations based on customer data.
Boost Sales and Marketing Efforts: Automatically suggest products and deliver promotional offers.
Transforming Industries: The Power of Chatbots
Retail Industry
Chatbots automate product inquiries and assist with orders. They provide instant and accurate responses to customers on WhatsApp regarding product availability, pricing, or specifications, saving customers time. Moreover, chatbots recommend relevant products based on customer purchase history and preferences, boosting sales.
Food and Beverage Industry
Chatbots handle orders and offer restaurant recommendations. Customers can place orders and inquire about daily specials or restaurant locations via WhatsApp. Chatbots also help customers reserve seats, remind them of their reservation times, and enhance customer experience.
Financial Industry
Chatbots assist customers in checking account information and providing financial advice. For example, customers can inquire about account balances, recent transaction records, or obtain investment advice via WhatsApp. Chatbots recommend financial products based on customer risk preferences, offering personalized financial services.
Healthcare Industry
Chatbots help patients book appointments and provide health information. Patients can inquire about doctors' availability and directly schedule appointments via WhatsApp. Additionally, chatbots provide health advice and answer common medical questions, reducing the burden on healthcare professionals.
Travel Industry
Chatbots assist customers in booking tickets, hotels, and even provide itinerary recommendations. When planning trips, customers can inquire about flight times, ticket prices, and directly make bookings via WhatsApp.
Customer Service
Chatbots provide immediate answers to customer inquiries and offer technical support. For instance, when customers encounter product issues, they can seek help from chatbots via WhatsApp to obtain solutions. Chatbots offer 24/7 support, significantly improving customer satisfaction.
How does WhatsApp Chatbot works?
WhatsApp chatbots function similar to how our brains learn and adapt through experience, chatbots learn from the data they receive and continuously improve their conversational abilities over time.
To create a WhatsApp Chatbot, you must select a chatbot platform that supports WhatsApp Integration like iSlash.
When building a chatbot, trigger conditions need to be considered:
Trigger Condition acts as a start signal for the chatbot, indicating when it should start communicating.
1. Chatroom metadata in "or" logic of the followings:
Chat ticket is closed
Chat ticket is open
Chat is unassigned
Chat is assigned
Chat is newly created
Chat with any of the following labels
2. Keywords
Chatbot keywords are specific words or phrases that the chatbot is programmed to recognize and respond to in a conversation. When a user sends a message containing one of these keywords, the chatbot identifies it and triggers a predefined response or action associated with that keyword.
Keywords help the chatbot understand the user's intent and guide the conversation in the right direction, making interactions more efficient and effective.
For example, if you type a keyword "18APR2024" to iSlash WhatsApp, you will get the following response immediately:
3. Schedule
A scheduled chatbot operates during specific times, responding to user messages according to a predetermined schedule.
For example, it might be set to operate only during business hours or on certain days of the week. Outside of these designated times, the chatbot will be inactive and won't respond to user messages.
Customize Chatbots: Just for You
Introducing islash.io, your go-to solution for effortless chatbot creation. With our intuitive 𝗡𝗼-𝗰𝗼𝗱𝗲 𝗰𝗵𝗮𝘁𝗯𝗼𝘁 𝗯𝘂𝗶𝗹𝗱𝗲𝗿, you can easily automate customer interactions without any coding knowledge.
iSlash Chatbot Function Components:
Send Message
Send Media
Send Sticker
Multiple Choice Question
Open Question
Spreadsheet Lookup
Payment
Label Chat
Assign Chat/Unassign Chat
Update Ticket Status
Roster
Web Confirm Inputs
Delay
Quota Counter
API Call
Jump To Bot
Coupon Distrubutor
AI Assistant
Flow
Track Event
All you need to do is, simply drag and drop the function components into the chatbot builder to create your chatbot flow. Like this:
This video will give you a better understanding of how to use Chatbots.
Get Started
Ready to take your chatbot to the next level? Let's chat one-on-one to tailor-make a bot that suits your needs perfectly. Request a Demo now and let's make your chatbot dreams a reality!
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