Integrate Facebook with iSlash AI to enhance customer engagement and drive optimized conversions with Ads and Conversions API.
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Your website is often the first point of contact for customers. By integrating your website with iSlash AI, you can provide real-time support, collect leads, and automate interactions through chat widgets. Follow these steps to connect your website to iSlash AI and enhance your customer experience.
Follow this step-by-step guide to integrate the plugin seamlessly.
Navigate to Settings > Channel.
Click on the + icon to add a new channel.
Provide a Channel Name and set the Timezone.
Under the Platform dropdown, select Web.
Click Save to create the channel.
On the left panel, find and click Web Plugins.
Click Create to set up a new plugin (Appearance & Channels).
Name: Enter a unique name for your web plugin, such as your website’s name.
Popup Title: This is the header text that appears when users click the chat icon. Example: "Chat with Us!"
Popup Body: Write a brief introductory message for the chat. Example: "How can we assist you today?"
Welcome Message (Optional): A message displayed above the chat icon to encourage users to click and chat. Example: "Need help? Click to chat!"
Choose the position for the chat icon on your website: Right or Left.
Theme Color: Select your preferred theme color using a HEX color code.
Margins: Set Margin Right and Margin Bottom values to "20" (in pixels) for standard placement.
Language: Select the language for your web plugin from the following options: English (ENG), Chinese Traditional (繁體), Chinese Simplified (简体).
Under the Channels section, select the web channel you created in Step 1.
A Web Channel Settings dialog will appear. Configure the following:
Assign a chatbot to handle live chat interactions automatically.
This allows your website live chat and chatbot to provide automated responses and gather customer information efficiently.
Pro Tip: Enable the Require Contact Information option. This will prompt customers to provide their email or phone number before starting the chat, making it easier for follow-ups.
Once all settings are configured, click Save.
After saving, you’ll see a JavaScript code and a Preview option on the right side.
Copy the JavaScript code provided, and add the code to the footer section of your website.
Using the preview:
The preview shows how the plugin will look to your customers, including the welcome message, popup title, and popup body. If needed, make adjustments to your settings and click Save again.
Hope this article helps you!
