WhatsApp Flows: How to Create, Send, and Receive Responses [2024 Updates]
Let's Starts.
If you're already using WhatsApp Business API, like iSlash, you can dive right into creating your first flow. Conversely, if you're new to the WhatsApp API, your first step is getting set up.
Creating Your First Flows with JSON
This is the primary area where you can edit your Flow JSON inside a code editor. The Flows Builder is best suited to users waiting a hands-on, customizable approach to Flow creation.
Step 1: Plan Your Flow
Begin by defining the purpose and structure of your WhatsApp Flows. Consider the desired user journey, interactions, and objectives you want to achieve.
Step 2: Access JSON Playground
Log in to iSlash and navigate to the JSON Playground section, where you can create and customize your WhatsApp Flow. Here you can visually design your flow by adding screens and contents using JSON code.
Step 3: Customize and Implement Logic
Customize each screen and message to align with your brand's tone and style. Implement logic to define how the flow responds to user inputs, guiding them through the interaction seamlessly.
Step 4: Integrate and Test
If necessary, integrate your WhatsApp Flow with external systems or databases to automate processes or access additional data sources. Once your flow is built, thoroughly test it to ensure all elements function as expected.
Step 5: Deploy and Optimize
Once testing is complete and any necessary adjustments have been made, deploy your WhatsApp Flows. Monitor its performance closely, gathering feedback and analytics to identify areas for optimization and improvement over time.
Sending a Flows
You can send your WhatsApp Flow once you've created it. Through iSlash, we take WhatsApp Flows to the next level by integrating them with other powerful tools:
1. Message Templates
Picture this: You've got a bunch of different scenarios where you need to start a conversation with your customers, right? Well, with iSlash, you don't have to start from scratch every time. We've got ready-to-go message templates that you can use to kick off those chats in style. Whether it's greeting new customers, following up on a purchase, or sending out a special offer, our templates have got you covered. Your first step entails the creation of a template.
You are able to send messages in these languages. For further details, explore additional information here.
2. Broadcasts
Ever wish you could reach all your customers at once with an important message? With iSlash, you can! Our broadcast feature lets you send out messages to a whole bunch of people at the same time, leading them straight to your WhatsApp Flows. It's like grabbing a megaphone and shouting out your message to the world—except way more targeted and way less noisy!
3. Chatbots
Imagine having a super-smart assistant who can handle all your customer service inquiries for you. Well, with iSlash chatbots, you can! Our AI-powered chatbots are like having a team of customer service experts working around the clock to answer questions, solve problems, and guide customers through your WhatsApp Flows. It's like having a 24/7 support hotline for your business—minus the hold music and the long wait times!
Receiving Flows Response
Upon the completion of the flows, a response message will be sent to the WhatsApp chat. Your customer will receive it just like they receive all other messages from the user.
The structure of flow-specific data is managed by Flow JSON or, if you're using an Endpoint for your flow, by the final response payload from the endpoint.
For further details, explore additional information here.
Getting Started
With iSlash by your side, you're not just using WhatsApp Flows—you're taking them to the next level. We've got everything you need to make your WhatsApp Flows even more awesome.
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