Omnichannel Messaging: Connect All Your Customer Touchpoints!
Imagine this: no more app-switching, no more juggling between different channels.
𝒀𝒆𝒔, 𝒚𝒐𝒖 𝒓𝒆𝒂𝒅 𝒕𝒉𝒂𝒕 𝒓𝒊𝒈𝒉𝒕!
Wait… No More App-Switching?
𝒀𝒆𝒔, 𝑶𝒎𝒏𝒊𝒄𝒉𝒂𝒏𝒏𝒆𝒍 𝑴𝒂𝒌𝒆𝒔 𝑰𝒕 𝑷𝒐𝒔𝒔𝒊𝒃𝒍𝒆!
For many SMEs, managing customer interactions across multiple platforms can feel like an endless loop of logging in, switching, and catching up. With an omnichannel approach, all these interactions are seamlessly connected. No more missed messages or fragmented conversations—just one smooth, unified experience for you and your customers.
𝐑𝐞𝐬𝐮𝐥𝐭: Higher satisfaction, more engagement, and less time spent on manual tasks. Imagine the power this could bring to your business!
What’s in It for You?
Omnichannel: Manage Multiple Messaging Platforms in ONE View
Omnichannel gives your brand a consistent presence across all customer touchpoints. Let’s get straight to the benefits you’ll see with omnichannel:
Effortless Management Across All Channels
With iSlash AI, you can connect all your key platforms — WhatsApp, Facebook, Instagram, WeChat, and Web Plugin—into a single, easy-to-use dashboard. Say goodbye to app-switching and tab-jumping! Respond to messages, answer questions, and manage orders all from one place, making it faster and simpler to stay connected with your customers.
Your Customer, All In One Place
Seamlessly manage messages from customers reaching out across multiple social platforms, all visible in one consolidated view, making interactions easy to track and respond to.
Everything You Need to Know About Your Customer
Keep every detail at your fingertips—from customer preferences and chat history to notes, labels, and purchase history—so you can personalize interactions and deliver exceptional service with ease.
Instant Access to Customer Contacts
Use chatbots to seamlessly collect customer numbers and profiles, allowing you to connect with them directly on WhatsApp—their preferred messaging platform with an impressive open rate of up to 98%.
Automatic 24/7 Chatbot Support
Our no-code chatbot is ready to work around the clock, replying to customers day and night. Set it up to handle inquiries, send out-of-office messages, and even assign complex questions to the right team member. The chatbot uses keyword triggers to deliver the right response, so customers always get the help they need.
With 𝐨𝐦𝐧𝐢𝐜𝐡𝐚𝐧𝐧𝐞𝐥, you’re not just managing interactions—you’re creating memorable experiences that keep customers coming back.
Steps to Getting Started with iSlash AI
Ready to bring an omnichannel approach to your SME? Here’s how to get started:
Select the Right Platform
iSlash AI offers a powerful, scalable platform that connects all your customer touchpoints, giving you full control over every interaction and delivering a seamless customer experience.
Link Your Accounts to iSlash AI
How to Set Up? Easy Steps!
(i) Go to Settings > Channels in iSlash AI.
(ii) Choose Create Channel to get started.
(iii) Name your channel, select the platform you want (Facebook, Instagram, WhatsApp, WeChat, or Web), then click Save.
And that’s it—simple, right? With iSlash AI, you’ll have every channel connected in one view!
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