βWhatsApp Flow FAQs [2024 Updates]
Q: Can client use WhatsApp Flows without working BSPs today?
A: Yes, client can build Flows directly (with the help of Flows Builder or via API) or for more simple Flows without data connection, they can just select it in templates right in WhatsApp Manager.
Q: What is the time to market for running a Flows campaign? How does it vary for dynamic flows?
A: It varies case by case. It could take anywhere from one day to build a Flows (for static experiences) to 1-2 weeks for more complex use cases with a data endpoint.
Q: Is it available for Android and iOS?
A: Yes, Flows is available on both Android and iOS mobile clients.
Q: Is it available on API business platform and Business app?
A: For now, on API business platform only.
Q: How to raise any technical issues related to building Flows?
A: Via the standard Business Manager Direct Support channel under Enterprise Support.
Q: Is it available on both Cloud and On Premise API?
A: Yes, Flows available on both Cloud and On-Premise API.
Q: What is good practice for businesses implementing Flows to ensure data is securely stored and on a business end when using dynamic Flows for login/ sign-up and handling sensitive data like passwords?
A: When setting up a Flows Endpoint, ensure this is a server hosted by your business, not a 3rd party. Endpoint should be running on your business's server. Do not pass the password input in the message webhook that is generated upon Flow completion when defining Flows JSON.
Q: How can I learn about new components releases for Flows?
A: Track new Flows releases in Developer documentation section here.
Q: When will shopping components be available for Flows?
A: We are currently exploring which shopping components we can ship and when. We hope to share more news in the upcoming months.
Q: Does Flows provide the same cross-platform experience, such as: mobile, web, desktop app?
A: Mobile platform only for now.
Q: How to get started?
A: Clients and their Technical Partners now have access to the developer documentation and tooling, so that they can start creating their own Flows. Flows can be built as follows:
WhatsApp Flows integrated with Message Templates in WhatsApp Manager. Applicable for non-technical Form-based use cases with no data endpoint, does not require developer effort.
Using WhatsApp Flows Builder. Applicable for more complex use cases, requires developer to build.
Using the API. You can find details of our API in our developer documentation.
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